Package Payment Policy
Advance Payment
50% of the total package cost must be deposited in our verified accounts to confirm the package.
Remaining Payment
The remaining 50% will be collected on arrival on the first day of the tour.
Package Confirmation
50% of the total package cost must be deposited as an advance in our verified accounts to confirm the package. The remaining 50% will be collected on arrival on the first day of the tour.
Non-Payment
In case of non-payment of either the advance or remaining amount, the company has full right to stop the services.
Confirmation Letter
Customers must carry the issued confirmation letter on their trip as it contains important information such as confirmed hotel, cab details and service contact numbers.
Service Note
Customized Packages
The listed packages can be customized as per the customer's requirement.
Vehicle Usage
In hill stations AC will not be used. All vehicles hired are on a point-to-point basis and not on disposal.
Hotel Check-In & Check-Out
Check-in time is 12:00 Noon and check-out time is 10:00 AM as per standard hotel policies. Early check-in is subject to availability. Check-in and check-out timings may vary from hotel to hotel or place to place.
Meal Timings
Meal timings must be followed as per the instructed time of the hotels. For any unavailed meals, we shall not be responsible.
Hotel Standards
In a few tourist destinations, the facilities of hotels, services, aids, etc. cannot be matched to developed destinations. Hotels in Himachal are categorized on the basis of location, services and costing and not as per star categorization such as 1*, 2*, 3* and so on.
Sightseeing Schedule
We may have to re-schedule sightseeing days due to the closing of any monument during that particular day to ensure the smooth execution of tours.
Unexpected Events & Extra Cost
Extra cost may apply for any unexpected event. Any cost arising out of natural calamity or political disturbances is borne by the passenger directly on the spot. Final confirmation acceptance should be only on a written basis and no discount will be provided after issuance of the confirmation letter.
Service Charge & Service Tax
Service Charge and Service Tax are different.
Documents & Rescheduling
The company has the right to reschedule sightseeing days to ensure smooth execution of tours. Guests must carry valid Indian Government photo address proof of all passengers, including children.
Delays & Unforeseen Events
MK Trip Expert shall not be responsible for delays or cancellations due to heavy traffic jams, blocked roads, technical faults, strikes, natural disasters or any unforeseen event. Such situations may also require some extra services and additional cost.
Cancellation & Refund Policy
Booking Contract
There is no contract between MK Trip Expert and the client until the company has received the initial deposit amount of the specified tour package.
Cancellation Before Travel
In case the customer wishes to cancel his/her booking before 15 days of the travel date because of whatever reasons, including accident, sickness, personal reasons or non-payment of the balance payment, the Company is liable to recover cancellation charges from the Client. All cancellations must be communicated in writing.
Advance Amount
The 50% advance amount is also non-refundable in case the cancellation is done within 15 days of the travel dates or show scenarios.
Exceptional Family Emergency
In exceptional cases such as the instant death of a family member (blood relation only), the company can refund the advance payment after deducting applicable service charges and costs charged by hotel, transport, etc. A death certificate will be required to process the refund. This policy will not be entertained if the cancellation happens during the tour.
Package Cost & Booking Voucher
The Company reserves the right to change the package cost depending on the economic status of the market as per Government policy. Services will be provided to customers as mentioned in the booking voucher only. Any verbal commitment will not be entertained.
Complimentary Services
Any complimentary services, if not provided, cannot be claimed in the form of cash or alternative services.
Insufficient Advance Amount
MK Trip Expert has the right to cancel your invoice due to insufficient advance amount, i.e. 50% of the total tour package cost.
Refund Processing Time
Refund processing and crediting to the customer's bank account will be completed within 1–2 working days, subject to applicable deductions and processing requirements.
All cancellations must be communicated in writing. Refunds, wherever applicable, will be processed after deduction of applicable cancellation charges, service charges and costs already charged by hotels, transporters or other service providers.
Amendment Policy
Prepone & Postpone
Requests for changes to travel dates are subject to the terms below and availability of the required travel services.
Request Before 15 Days
In case the client wishes to prepone or postpone his/her travel dates, the client is requested to reach us 15 days before the journey date via e-mail.
One-Time Date Change
Customers can prepone or postpone their tour once without any additional charges if intimated before 15 days of the travel date in writing. A second postponement or postponing a second time will attract additional charges.
Service Provider Charges
A few service providers such as hoteliers and transporters may apply prepone/postpone charges even after the above requirement is met. In such cases, the applicable charges will be deducted from the advance amount deposited.
Availability & Seasonal Pricing
In all prepone or postpone scenarios, services and costing will be subject to availability of Hotel/Volvo and season/off-season time.
Changes Within 15 Days
We do not accept any changes in the plan within 15 days of the travel date. However, in rare cases such as adverse climatic conditions or strikes, the package can be postponed, which will be intimated beforehand.
Advance Payment Validity
The validity to utilize the advance payment in prepone/postpone scenarios is 1 year from the date of advance payment. Rates may vary according to the seasonal/off-season period.
Transfer of Booking
The advance payment and the invoice number allotted to you are transferable, meaning you can pass on your booking to any of your friends or relatives. To transfer your booking, you must meet the above terms and conditions first.
Jurisdiction of Courts & Tribunals
Jurisdiction of the courts and tribunals at Manali (District Kullu of H.P. in India) shall have the exclusive right to settle any dispute which may arise out of or in connection with the tour packages taken from MK Trip Expert. Any dispute, if arises, is subject matter to the jurisdiction of the courts and tribunals at Manali, District Kullu of H.P. in India, which shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with this tour package.